Privacy Policy – Fortune Design
1. Introduction
At Fortune Design, your privacy is important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or use our services.
By using our website or submitting your information, you agree to the terms of this policy.
2. Information We Collect
We may collect and process the following personal information:
- Contact details: name, email address, phone number, and business name.
- Project details: information you share about your project requirements, goals, or preferences.
- Payment details: only as needed for processing invoices (we do not store card information).
- Website usage data: such as your browser type, device, and interaction with our website (via analytics tools).
All information is collected directly from you through our contact forms, quotation requests, or email communication.
3. How We Use Your Information
Your information is used only for legitimate business purposes, including:
- Responding to your inquiries and requests.
- Preparing quotations, invoices, or contracts.
- Managing your project and communicating progress updates.
- Processing payments and maintaining financial records.
- Sending important updates, such as policy changes or service notifications.
- Improving our website, services, and client experience.
We will never sell, rent, or trade your personal information to third parties.
4. Data Storage and Security
We take all reasonable precautions to protect your information from loss, misuse, or unauthorized access.
This includes using secure servers, encrypted connections, and password-protected systems.
Your personal data is stored only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.
5. Sharing of Information
We may share your data only when necessary, such as:
- With trusted service providers who assist with hosting, invoicing, or email delivery (under confidentiality agreements).
- When required by law, legal processes, or government authorities.
All third-party partners are required to handle your information securely and in compliance with privacy regulations.
6. Your Rights
Under South African privacy laws (including POPIA), you have the right to:
- Request access to your personal information.
- Request correction or deletion of your data.
- Withdraw consent for marketing or communication at any time.
- Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been misused.
To exercise any of these rights, contact us at info@fortunedesign.co.za.
7. Cookies and Analytics
Our website may use cookies or analytics tools to improve performance and user experience.
Cookies collect basic technical data (e.g., pages visited, time on site) and do not identify you personally.
You can disable cookies in your browser settings at any time.
8. Email Communication
When you contact us or request a quotation, we may send follow-up emails related to your project or enquiry.
You can unsubscribe from non-essential communication by replying “unsubscribe” to any email.
9. Data Retention
We retain project and communication records for internal reference and legal compliance.
You may request that your data be deleted after the project is complete, subject to legal or accounting requirements.
10. Updates to This Policy
Fortune Design reserves the right to update or modify this Privacy Policy at any time.
Changes will be reflected on this page with an updated revision date.
Last updated: October 2025
11. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact: